I ordered a few table cloths before Christmas (busy time of year) and they accidently gave me some Placemats instead of two of the table cloths I ordered. I reached out to the email address provided to let them know I received the wrong item, but not to worry about it. They graciously sent me the two missing table cloths at no charge. This is what you call great customer service!! Highly recommend their items, and I will be purchasing again in the future!